Phone 01509 435 122
Frequently Asked Questions
That I Get Asked Every Day
Common FAQ's
General Questions
How long have you been helping people in the Charnwood Area and are you an expert?
I have been helping people in my home town of Loughborough & the larger Charnwood Community for over 8 years now. I've also had expert specialist training.
I'm like a Mortgage Advisor, but I specialise in Home Utilities - Gas, Electrcity, Broadband, Mobiles, plus Home and Personal related Insurance.
By the common definition of doing something for 10,000 makes you an expert - then I'm well qualified
Can you help me, I live outside Charnwood Borough?
Yes, I can help anybody across the UK with any Domestic Home Energy queries & advice. I do this via telephone or online/remote meetings. I share all of the information with you via a simple interactive and confidential website page that I share with you
However, the in-person home visits are only for homes within the Charnwood Borough area.
Do You Do Home Visits?
Yes, in the Charnwood area I love meeting people, helping locals understand their existing Home Utility Bills and I can also show you where you could be paying less
Do You Have A Online Quote System/Calculator?
Yes, I use a bespoke online system to show you exactly what your new account and tariffs could be and what savings you will make should you decide to join.
Recently Bereved
If you find yourself in the difficult & sad sitution of losing a wife, husband or partner, you're probably feeling totally lost if they used to manage the home utilities. This can feel total overwhelming, which is normal.
Don't dispair - I can help you, as have with many before, work out the best options for you and help you get in control.
Just call me and I'll personally help you.
I'm here to help you.
Cost Questions
Cost - Will I actually SAVE MONEY and PAY LESS for my home utilities?
Yes in 99% of the time - I have access to some of the very best rates and tariffs in the UK. But the real magic happens when we look at how best to combine services in a bespoke bundle for you, this is where you'll maximise your savings and reduce your home running costs.
Take a look a look at the Reviews page to see what some of my local customers say.
Cost - What's a typical saving you find?
The range is quite wide and depends upon your own present circumstances. Normally the lower end if from about £300 right up to some have been over £4,000 per year!
Yes, I know £4,000 a year reductions sounds crazy, but this can happen when you're not given good advice or you ignore your bills.
The average saving for the Charnwood Borough area is an annual reduction of £1,006
And that average of £1,006, is a annual saving per year, so over ten years, you could be £10,000 better off!
That's a huge amount of money, in your bank account, rather than in the accounts of big Utility Suppliers.
So it is definitely worth your while to have one of my FREE Home Bills Reviews.
Just think - 30mins investment of your time could potentially save you £10,000 over ten years! Amazing
That's less time than a trip to your local shop and enough money to buy a car.
This is why I LOVE HELPING People
take a look at the Reviews page to see just a few examples
What's An Energy Discount Card (EDC)?
This is a unique and very special card.
You link your EDC card to the bank account that you pay your Energy bills from, which is usually your main bank current account. The EDC card is similar to a Monzo type card where you can transfer money back and forth. You add money to it from your bank accoount and use the card for everyday expenditure, so groceries, super-markets petrol, bus fare, train tickets, Amazon, Prime, Netflix etc..
You will then receive a credit to your monthly Energy Bill relative to what, and where, you've spent. Everything you spend will give you a minimum of 1% back and some shops and online stores are up to 10% back.
So for example, if your spend £100 on groceries with one of the partner supermarkets and they have a 5% agreement, then for your £100 shop spend, you'll receive a £5 credit on your Energy bill the following month.
For a typical family the saving is quite considerable at around £461 per year saving, or around £35 per month.
It doesn't change where you shop, it simply offers you to different way to pay which then reduces your monthly Energy Bill
So it's straighforward money off your Energy bill and saving your own money.
No crazy points, miles, nectar.. just simple cash off your bills.
Contact me for more info
What is a Welcome Bonus?
After your Free Home Bills check, should you decide that you like what you see and you want start paying less for your home utilities, you'll receive a "Welcome Bonus" of up to £150. Depending upon how many services you decide to start saving on, will determine how big your Welcome Bonus is. The range is between £50 to £150 .
The money is loaded onto your Energy Discount Card for you to spend wherever and however you want.
So essentailly, it's Free Money for your to spend however you like, by joining us.
Contact me for to find out more
Will it be cheaper for me to go on one of the Compare type sites?
The simple answer is NO.
You may not know this, but Compare type websites don't have all of the available suppliers, they only have the ones that are prepared to pay them a large fee to promote their services.
This means that you are seeing a comparison between their listed suppliers, BUT this is NOT all suppliers - this is the part they neglect to tell you.
Also, the suppliers have to pay a large fee to the Compare sites to list their products and services. That fee has to come from somewhere, so it gets embedded in your higher costs.
Lastly, you'll have to provide your personal details to get a firm quote from Compare sites, which usually means you're then barraged with marketing material into the future.
99% of the time overall, you will pay less for all your home utilities with me than individual quotes from Campare type sites.
By comparison, you can just give me a call, we'll have a chat, I'll work out your figures, show them to you, show you the difference and if you want to go ahead, then I'll make it happen for you - Super Simple - Why Over Complicate Things?
Account Questions
What's the benefit of having multiple services from you?
You have one-house, so why not have one-bill?
It's a little like buying your groceries from one supermarket.
My observation is that most people tend to feel they are overwhelmed with life! Too many things to do and not enough time to do them.
Most people/families spend 7 - 10 hours a year dealing with, and trying to manage, multiple utility suppliers just for their home (Gas - Electricity - Broadband - Mobile 1 - Mobile 2 - Mobile 3 - Mobile 4 - Home Insurance - Home Warranties etc..) - Couldn't you do something better with those 10 hours is there was a simple solution?
Plus, all of those differet suppliers will have different call centres, different account numbers, different passwords, different confusing websites, different mobile Apps, different contracts, different rollover dates. - No wonder people give up trying to navigate all of this.
Most people I talk with, say it's a real nightmare - so they give up and just let things slip - this is the DANGER and where your tarrifs and costs start to creep up.
Why not have everything in one place - Simplify You Home Bills Life, Plus you'll have a local contact (me!) to help you whenever you want
Can I have Paper Bills?
Yes, absolutely. You can have Monthly Paper Bills if you want them.
Many of my senior customers like having a paper bill once a month, with everything in one place, easy to read, and simple to understand.
Plus I'm on hand should you want to ask a question.
Who Does The Switching ?
Great News - We do!
We contact your existing suppliers and carry out the switching process for whatever services you've decided you'd like to change.
Energy - normally takes about 2 working days
Broadband -normally takes about 5 working days
Mobile Sims - normally arrive in about 5 working days
What If I Change My Mind?
Not a problem, but I'll be sad to lose you.
However, I'm so confident in what we do, that you have a full 30 day no quibble "peace of mind" cancel option.
Call me for details
Can I Manage Everthing Online Or With A Mobile App?
Yes, there is a fully functional online Portal & Mobile App, where you can see and manage everything in one place. You're totally in control.
This is ideal for your own home utility management - One account - Everything In one place and easy to understand.
If you are responsible for someone elses home, such as an elderly parent(s) home, then having everything in one easy to manage place make it so much easier. You'll have a seperate account per house, so you have clear seperation
Energy: Gas - Electricity - EV's - Solar
I have a Solar PV System with a feed-in tariff so I get paid for my excess electricity generation. Is this something you can help me with?
Yes, most definitely - I can help with any aspect of domestic home energy.
Will I Need To Have A New Meter?
No is the most common answer, because most households have modern compliant meters
However, if you have a card meter and you're converting to a standard meter, then this will normally require a meter change
Contact me to check for you
Will My Electrcity or Gas Supply Go Off For The Switch Over
Absolutely NO - Electricity & Gas remain on at all times.
The switch over happens in the background and is a "done for you" service.
It normally happens within 2 working days, and normally I will call you on the day once it's switched over, so that you know when your lower prices have started.
What Happens If I'm In Credit with My Existing Energy Supplier?
When the switch to the new provider goes through, your existing supplier will calculate your final bill using your daily useage figures up to the last day and then finalise your account. They will then normally transfer the credit balance back to your own bank account.
This is great, because it allows you to start afresh with a new clean account and zero balance.
You are better off with your money in your own account, rather than your money in a utility provders account.
CAUTION: A few suppliers send the final payment via a cheque in the post along with your final bill. So keep your eye on your post and don't bin it, thinking it doesn't matter!
What Happens If I'm In Debit with My Existing Energy Supplier?
The answer to this slightly depends upon how much you owe your supplier.
A. If it's less than £500 and you can afford to settle the final payment, then the final bill will be calculated to your switch-over day and a final paymnet will be taken from your bank account
B. If it's less than £500 and you can't afford to settle the final payment in one go, then I'll help you with contacting your supplier and arranging a repayment schedule, where you pay a small amount each month after the switch over service.
This often works very well, because you'll have lower bills with me, so the monthly savings are normally enough to pay off your old supplier. And then once that old debt has been cleared, you'll benefit with the lower monthly bills.
This is quite a smart move, because you're using your new suppliers savings to pay off your old suppliers debt and removing yourself from their higher monthly bills.
C. If it's more than £500, then the supplier can lock you in with them, until the debt is less than £500.
I normally recommend that you reduce the debt to below £500 and then we start a discussion with them about a repayment plan in example B..
Which ever situation you're in, it's always better to work out the best way to clear your debt. I've helped hundreds of people achieve this over the years.
My number one rule, is don't bury your head on such matters. Things normally only get worse. The sooner we start to work on your solution the better, or you'll normally find the debt increasing as you remain on the higher tariffs.
Contact me for a confidentail chat
Connectivity: Mobiles - Broadband - WiFi - Home Telephone
Mobile Sims - Can I keep My Existing Number?
Yes - Your existing mobile phone number(s) can be ported /transfered to your new sim(s)
Mobile Sims - What type tarifffs are available?
Normally the main two types that most people chose between
1. Fully Inclusive - for people on the move like Lorry Drivers or Taxi Drivers
2. Standard - the most common one that's the most suitable for the vast majority of people
Contact me for specific details
Mobile - Will The New Sim Work With My Existing Mobile Phone Handset?
Yes, the new Sim(s) come in a universal format that will work with any of the three types (Standard - Micro - Nano)
Mobile - Can You Supply Virtual / eSims?
Yes
Contact me for details
Home Telephone (VoIP) - Will I Be Able To Keep My Existing Home Landline Phone Number?
Yes, if you have an exitsing home phone number, this can be ported / transferred over.
Some people chose to have a new number, and start afresh which stops those pesky marketing and fraud calls to your old number.
Contact me for more details
Broadband - What Types and Speed of Broadband Are Available In My Area?
Every house is different. I had one real life situation in Leicester with two connected semi-detached houses in.
One could have Full-fibre, but their neighbour could only have Part-fibre.
That may sound strange, but it all comes down to what local connection has been made, or is available, to each and every house. In this example one half of the semi-detached was connected to a new Full-fibre street box, but the other half of the semi-detatched house was still connected via telephone copper circuit to a street pole.
I supply services that are connected to the UK Gov funded Giganet. This is a new multi billion pound Government funded flagship programme to connect every house in the UK to Full-fibre by 2030. The advantage of connecting via the Gignet is that traffic and congestion is minimal, unlike older networks that are now 25+ years old in some areas. Do you still watch a 25 year old TV, so why connect to a 25 year old congested network?
The good news is that I can check exactly what Broadband services are available, at your home - call me to check.
Broadband - Remote Home / Farm Options
Starlink Satellite - Is now a very affordable and viable option for any property in the UK that doesn't have a fixed line broadband. If you're still on very slow copper broadband with high levels of dropout because Full-fibre (FFTC) hasn't yet been installed in your area, then Starlink can provide the vital missing link.
With speeds of 150mbps upwards, low latency and no data limits for a evry affordable monthly fee - this is a great option. Even as a stop gap before the Gov Rural Broadband initiative reaches you.
Want to work with me?
We're a growing and highly successful business.
Contact us to see what vacancies are available
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